Background

Provided advanced technical support to end-users and clients, including troubleshooting hardware, software, and network issues.

Performed hardware and software installations, upgrades, and maintenance to ensure systems were up to date and secure.

Network Administration: Assisted with network administration tasks, including configuring routers, switches, and firewalls, and ensured network security and reliability.

Participated in quality assurance and testing efforts for new software and hardware implementations.

Offered exceptional customer service to ensure a positive end-user experience while managing expectations and communication effectively.

Oversaw the execution of loans worth hundreds of thousands of dollars to applicants.

Communicated with loan prospects to conduct counter-fraud identity verifications, gather information and determine program eligibility.

Processed loans in two different systems (Rocket Loans Rapid & Microsoft Dynamics) simultaneously.

Created department-wide guide for locating bankruptcy cases in Pacer Bankruptcy System.

Created and lead classes of up to 50 people with varying Yoga styles, poses, sequences, and musical accompaniment.

Worked around pre-existing injuries & disabilities while monitoring students for correct form and offering adjustments.

Provided recommendations for other fitness classes & participating in several promotional events for the Health and Wellness Center (WRC).

Conducted interviews for the hiring of new Yoga teachers.

Taught classes to students online.

Managed assistants and developing resources to maximize efficiency in workflow.

Oversaw and supported the production of a third-party private lender.

Examined market trends to anticipate best mortgage rates for clients.

Educated and guided clients through the mortgage process as well as handling clients’ inquiries.

Reviewed requisite documents to guarantee quality for smooth transactions.

Ensured all relevant parties are kept up to date and aware of changes in the pertinent loan's status.

Interviewed applicants to accurately fill out the “Uniform Residential Loan Application” (URLA 1003 form) with borrower’s information across various industry specific platforms (Encompass, Blend, Arive, etc).

Met regularly with processors to check the status of open loans and documents required to close said loans.

Engage clients to understand their needs and provide tailored financial advice.

Maintain open communication, offering timely market updates.

Educate clients on diverse financial products, emphasizing risks and returns.

Maintain accurate accounts while processing client transactions.

Monitor industry trends to ensure adherence to regulatory compliance.

Identify growth opportunities, participate in marketing and promotional activities to attract new clients and expand the client base.